SLA Mobile’s support management services encompass all aspects of service support, service delivery and first, second and third line.
From SLA Mobile’s development centre, we are able to provide you with full cycle application support to our customers. This includes quick-response bug fixing through to application development/enhancements. All application support functions are supported by a dedicated in-house Quality Assurance and Test team.
SLA Mobile has a support centre operating 24/7 globally to provide you with a broad range of operational support functions and first, second and third line for both fault and non-fault queries. We operate to robust customer-bespoke Service Level Agreements, ensuring that we meet or exceed these targets at all times by applying stringent reporting governance.